Financial Services and Retail offers a combination of innovative, niche solution sets – underpinned by sound technology, infrastructure and support – that enable our clients to address the major challenges facing their industries today and into the future.

We build strong relationships with international partners to enable us to achieve alignment of the organisation with worldwide trends. The emphasis is firmly on unlocking measurable business value for our clients.

Our vision is to be the leading solution partner in the provision of business solutions and services. Our industry leadership and domain knowledge is clearly evident, and is illustrated by our aggressive growth in a number of leading-edge business solutions. This affords us the opportunity to offer our clients a comprehensive set of solutions from multichannel offerings through to the back office, all backed with industry and application consulting.

• Customer Interface Solutions (Self Service) : ATM, APM and Kiosk hardware and software (Wincor Nixdorf)
• Electronic Payment and Image Solutions (ePAIS) : Payments and Risk Mitigation (Metavante, SOFTPRO, Appic)
• Retail Solutions : Retail Point of Service, Retail Productivity and Retail Enterprise Operations Management Solutions (Wincor Nixdorf and RedPrairie)

Service Offerings

CUSTOMER INTERFACE SOLUTIONS

GijimaAst’s business mission is to facilitate the shift towards new delivery channels such as electronic banking and new branch structures through the provision of appropriate solutions, systems and services for industries processing monetary value transactions, for example banks, post offices and airlines.

Through our partnership with Wincor Nixdorf, we provide modular products and solutions for the self-service environment. These solutions are focused on F-POS, EFT, POS, ATM and Kiosk devices that can be integrated with other systems. Our software platforms are based on open systems architecture, providing clients with the freedom of choice on the selection of hardware. The Wincor Nixdorf and GijimaAst development team has vast experience in the POS and ATM environment.

Field support is provided countrywide. GijimaAst’s go-to-market model is to provide flexible solutions that can be delivered on a turnkey basis - owned by the customer and managed by GijimaAst, or owned and managed by GijimaAst on behalf of the client.

Benefits include uniform user interfaces, investment protection, improved quality and flexible service and maintenance maximises client acceptance while reducing total cost of ownership.

The services include:

• Expert consulting pertaining to architectural design, user requirement specifications, and branch office design.
• Application Software Development (POS and Self Service) and Products (self-service monitoring, management and software distribution systems)
• Cash Management systems
• Self-service, non-cash solutions
• Devices e.g. printers, servers
• Financial Enterprise Solutions

ELECTRONIC PAYMENT AND IMAGE SOLUTIONS

GijimaAst provides a range of niche offerings that enable clients to process payments and transactions, as well as to mitigate business risk of transactions through the use of various image and electronic technologies.

This includes three key solutions:

• The Metavante Product suite, which provides item capture and processing software designed to deliver optimum performance and accuracy and support the industry with its drive to reduce the cost to income ratio.

• The SOFTPRO Product suite, which includes signature capture and verification solutions that assist in the reduction of cheque fraud and enhance workflow processes through the securing of electronic documents and transactions.

• The APPIC Product suite, an Output Management solution that includes Document Design and Production, Distribution, Archival, Retrieval, Capture, Integration and Digital Signature.

Metavante Item Capture and Processing

Aside from the standard image-based cheque processing solutions, the offering also includes a number of additional solutions that cater for the total item processing requirements of an organisation that extend way beyond the traditional back-office offering. Other components available include:

• Distributed/Remote Capture - streamlined image capture, balancing, clearing and more, directly from the point of deposit (branch, merchant, ATM)
• Fraud Prevention – Identification of potential fraud items in the back-office as well as at point of deposit (teller)
• Reject and Repair - Automatic character recognition and document correction within the reject -re-entry process
• Transaction and Document Archive - long-term archival and retrieval of cheques, remittances, documents and reports
• Web-based Access - Allows cheque images to be securely accessed internally or externally by clients through an internet connection
• ATM Deposit Balancing - extension of the image item processing environment to the ATM
• CAR/LAR – extensions enabling CAR and LAR to be performed on items and used in verifying the transaction.

SOFTPRO Signature Verification

More than 200 financial institutions use modules of SOFTPRO’s SignPlus® Product, and SOFTPRO’s biometric solutions are increasingly used in all other industries, such as automotive, insurance, tourism, construction, health, life sciences and logistics.

Their product portfolio enables handwritten signatures to be used to secure authenticity in both Payment Transactions:

• SignBase - Administration of Signatures and Signing Rules
• SignInfo - Visual signature verification with digitized signature cards
• SignCheck - Automatic and Visual Verification of Signatures and Signing Rules
• SignTeller - Automatic online real-time verification for transaction approvals
• Consolidated Risk Score – Combines the results of multiple item processing engines (signature verification, check stock verification, PAD detection, and technical verification) and scores the item based on the evaluation of all results, enabling the item to be processed in line with its risk.

and in Electronic Processes:

• SignDoc - Securing Electronic Documents with Handwritten Signatures
• SignDoc Document Server – Storing of templates and completed (signed) documents in a repository
• SignSecure – Replacing Passwords or PINs for Network Log-In with Handwritten (electronic) Signatures
• SignWare – Building the Capture and Verification of Handwritten Signatures into your own Applications

APPIC Document Management Suite

StarJet Document Management Suite (StarJet DMS) is a group of fully integrated software modules that help you manage all aspects of the document’s lifecycle by:

• Dynamically composing documents to present recipients with customer-specific information
• Combining data from multiple sources to make documents more informative and splitting data by type or location to enable truly targeted delivery;
• Delivering by print, fax, email or internet to get documents to the recipient in the most effective way (whilst further reducing mail costs);
• Batch retrieval of document indexes from scanned input documents or PDF files;
• Permanent storage in electronic archives, to guarantee that document copies are available on demand;
• Providing full compliance with X509V3 rules, certifying the document's origin as well as its full integrity.

RETAIL SOLUTIONS

GijimaAst’s mission is to help retailers across all segments shift to building a compelling, convenient and consistent customer experience to meet the expectations of a more consumer driven South African retail market.

Through optimising people, process and systems, GijimaAst through our partnership with two of the worlds leading Retail solutions companies; Wincor Nixdorf and RedPrairie, offer the South African retailer complete end to end solutions, services and products across:

• Point of Service – POS Hardware and Software, Visual Merchandising, Electronic Shelf Labelling, Consumer driven KIOSKS, Self Check Out and Payment Terminals
• Retail Productivity – Task Management, Work Force Management, Employee Driven self service, Cash Management, Inventory Management and Replenishment
• Retail Enterprise Operations Management – Central Store Management; Campaign Management, Voucher Handling, Returns Management, Fraud avoidance and Auditing, Campaign monitoring, Central productivity analysis

GijimaAst has significant capability and combined with our partners track record has blended its services to offer South African Retailers a compelling proposition which spans:

• Professional Customer Management
• Consulting
• Business Application - Hardware and Software
• Project management
• Service Management
• Design, build, test and integration
• Implementation, (site evaluation, site preparation, installation and de-installation)
• Staging and Rollout
• Training and change management
• Support – Effective capacity across South Africa, ( GijimaAst operates through more than 75 Service Centres across Southern Africa)
• Help desk Operation 24 / 7 / 365
• Scalable Infrastructure
• Network Provision and Management – Voice, Data and Security

Contact Details

Business Unit Executive: Financial Services and Retail

Tel: +27 (0)12 675 5000